Privacy Policy

Last Updated: November 26, 2024

1. Introduction

This Privacy Policy describes how Agartha ("we," "us," or "our") collects, uses, and shares your personal information when you use our website, products, and services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including:

  • Name and contact information

  • Account credentials

  • Payment information

  • Order history

  • Communication preferences

  • Health and wellness information

  • Survey responses

  • Customer service interactions

2.2 Automatically Collected Information

We automatically collect:

  • Device information

  • IP address

  • Browser type

  • Operating system

  • Usage patterns

  • Cookies and similar technologies

  • Location information

3. How We Use Your Information

We use collected information to:

  • Process orders and payments

  • Provide customer service

  • Send order updates

  • Improve our products and services

  • Personalize your experience

  • Send marketing communications (with consent)

  • Analyze usage patterns

  • Prevent fraud

  • Comply with legal obligations

4. Information Sharing

4.1 We Share With

  • Service providers

  • Payment processors

  • Shipping partners

  • Marketing partners (with consent)

  • Legal authorities when required

4.2 We Do Not Share

  • Personal information with third parties for their marketing

  • Sensitive health information without explicit consent

  • More than necessary to provide services

5. Data Security

We implement security measures including:

  • Encryption in transit and at rest

  • Access controls

  • Regular security assessments

  • Employee training

  • Incident response procedures

6. Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion

  • Opt-out of marketing

  • Export your data

  • Withdraw consent

7. Cookies and Tracking

7.1 We Use Cookies For

  • Essential website functionality

  • Performance monitoring

  • User preferences

  • Marketing (with consent)

7.2 Cookie Controls

You can:

  • Manage cookie preferences

  • Delete cookies

  • Opt-out of tracking

8. Children's Privacy

  • We do not knowingly collect data from children under 13

  • Parents can request deletion of children's information

  • We comply with COPPA requirements

9. International Data Transfers

  • We may transfer data internationally

  • We ensure appropriate safeguards

  • We comply with data transfer regulations

10. California Privacy Rights

California residents have additional rights under CCPA:

  • Right to know what personal information is collected

  • Right to delete personal information

  • Right to opt-out of sale of personal information

  • Right to non-discrimination for exercising rights

11. Updates to This Policy

We may update this policy:

  • With notice of material changes

  • Through website announcements

  • Via email for significant changes

12. Contact Us

For privacy concerns: agarthawellness@icloud.com

13. Additional Rights

13.1 EU/UK Residents

Additional rights under GDPR:

  • Right to restriction of processing

  • Right to object to processing

  • Right to data portability

  • Right to lodge complaints

13.2 Other Jurisdictions

We comply with local privacy laws and provide required rights in your jurisdiction.